Return Guidelines

Products can only be returned due to manufacturer’s defects within 30 days of purchase. The customer is responsible for return shipping costs. Orbis will reimburse you what was paid for the returned product, minus a possible restocking fee (if the product doesn’t have a manufacturer’s defect upon inspection).

To be eligible for a return, please contact Orbis to inform us of the manufacturer’s defect and that you wish a refund or exchange. Orbis may require the item be returned to us, along with its original packaging.

To complete your return, we require a proof of purchase issued by Orbis.

***If you purchased your product from another provider, you should return it to them.

Refunds

Once your return is received and inspected, we’ll send you an email to notify you that we have received your returned item. We’ll also notify you of the approval or rejection of your request.

If you are approved for a refund, then it will be processed, and a credit will automatically be applied to your original method of payment. (Or a replacement product will be shipped to you, if you’ve been approved for an exchange).

Late or missing refunds

If you haven’t received a refund in a timely fashion, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@earthball.com.

Gifts

If the item was a gift and you don’t have proof of purchase, you’ll only be eligible for an exchange, not a return.

Shipping Details

To return a product, please mail it to:

Orbis World Globes
PO Box 1148
Eastsound, WA 98245.

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

If you are returning expensive items, please consider using a traceable shipping service or purchasing shipping insurance. Orbis cannot guarantee that we will receive your returned item.

Need Help?

Contact us at info@earthball.com for questions related to refunds and returns.